Informativa sulle spedizioni
Thank you for your trust and support. We are committed to providing a simple, reliable, and transparent delivery experience throughout the United States. Please review the shipping information below before placing your order.
Shipping Origin & Processing
Orders are processed and shipped from our U.S. fulfillment center.
Processing Time: Typically 1–2 business days, excluding weekends and U.S. public holidays.
Once your order has been dispatched, tracking information will be provided.
U.S. Delivery
We work with established carriers such as UPS, FedEx, USPS, and other approved logistics providers to provide reliable delivery throughout the United States.
Estimated Delivery: Typically 3–5 business days after shipment for most contiguous U.S. addresses.
Delivery times are estimates and may vary depending on your location, carrier conditions, weather, transportation restrictions, peak shipping periods, and other circumstances outside our control.
Orders shipped to Alaska, Hawaii, Puerto Rico, and other non-contiguous U.S. locations may require additional delivery time and may be subject to special shipping restrictions due to lithium battery transportation requirements.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
You can track your shipment through the link provided in the email or directly on the carrier’s official website.
Please allow 24–48 hours after shipment for tracking information to begin updating.
If your tracking has not updated for an extended period or your package appears significantly delayed, please contact our customer support team.
Shipping Costs
Free standard shipping is available on eligible U.S. orders where stated on our website.
Any applicable shipping charges, destination restrictions, or special delivery conditions will be clearly displayed at checkout before payment.
Because portable power stations contain lithium batteries, certain destinations and shipping methods may be restricted.
Taxes & Import Duties
Orders shipped within the United States are not subject to import duties.
Any applicable state or local sales taxes will be calculated and displayed at checkout based on your delivery location and applicable tax requirements.
Shipping Address & Order Information
Please make sure your shipping address, ZIP code, email address, and contact information are complete and accurate before submitting your order.
Incorrect or incomplete shipping information may result in:
Delivery delays
Failed deliveries
Returned packages
If you notice an error in your shipping information after placing your order, please contact our customer support team as soon as possible.
We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once the order has entered the fulfillment or shipping process.
Delivery Delays
Delivery times are estimates and are not guaranteed.
Delays may occasionally occur due to:
Carrier service disruptions
Severe weather
Peak shipping periods
Transportation restrictions
Address-related issues
Lithium battery shipping requirements
Other circumstances outside our reasonable control
If your package has not arrived within the expected delivery period or tracking has not updated for an extended period, please contact our customer support team.
We will work with the carrier to investigate eligible delayed or potentially lost shipments.
Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible.
Whenever possible, please report visible shipping damage within 48 hours of delivery.
We may request:
Photos of the outer packaging
Photos of the product
Photos of the shipping label
Videos or other supporting information
For approved damaged-item claims, we will assist according to our applicable return, replacement, and refund policies.
Delivered but Not Received
If your tracking shows “Delivered” but you cannot locate your package, please first:
Check around your delivery location
Ask household members or neighbors
Check with building staff, reception, or property management if applicable
Review any delivery photo or carrier notification, if available
Some carriers may mark a shipment as delivered shortly before the package physically arrives.
If you still cannot locate your package after checking these areas, please contact our customer support team so we can assist with a delivery investigation.
Lost Packages
If a package appears to be lost in transit, please contact our customer support team.
We may work with the carrier to open an investigation before determining the appropriate resolution.
Where a shipment is confirmed as lost and the claim is approved, we will assist with an appropriate replacement or refund in accordance with our applicable policies.
Refused or Undeliverable Packages
If a package is refused, cannot be delivered, or is returned to us because of an incorrect or incomplete address, additional shipping or return costs may apply where permitted.
Any refund, if applicable, may be adjusted for eligible shipping or handling costs unless the delivery issue resulted from an error on our part.
Order Changes & Cancellations
If you need to change or cancel your order, please contact our customer support team as soon as possible.
We will make reasonable efforts to accommodate your request before shipment.
However, once an order has entered the fulfillment process or has already shipped, we may not be able to modify or cancel it.
If the order has already shipped, the applicable return policy will apply.
Lithium Battery Shipping Restrictions
Portable power stations contain lithium batteries and are subject to special transportation and carrier requirements.
As a result:
Certain shipping methods may not be available
Some destinations may require additional transit time
Certain remote or restricted locations may not be eligible for delivery
Return shipments may require special instructions or approved shipping methods
If a shipping restriction applies to your order, our customer support team will contact you where necessary.
Need Help?
If you have any questions about your order, shipping, tracking, or delivery, please contact our customer support team:
Email:wojtowiczlili6402@hotmail.com
Response Time: Within 1 business day
We will do our best to assist you as quickly and efficiently as possible.